Managed Services

Managed Services

While you focus on your core business, we’ll provide you with an enterprise level IT department for a fraction of the cost. Our iTops Managed IT Service provides you with unlimited proactive and reactive technical support that keeps your network running effectively, efficiently and helps you reach your business goals.

  • Unlimited Helpdesk
  • Unlimited Onsite
  • Proactive Services
  • Customer Portal with Ticketing
  • Strategic Planning

Unlimited Helpdesk

Whether you encounter 1 or 1,000+ IT issues, our iTops Managed Service clients receive unlimited 24/7/365 remote IT support from expert technicians at no additional cost.

Unlimited Onsite

Our expert technicians and engineers provide unlimited 24/7/365 onsite IT support to resolve issues that are unable to be resolved remotely whether you need us 1 or 1,000+ times!

Proactive Services

Clear Winds’ experienced staff proactively monitors and manages your environment to maintain your security and ensure all patches updated properly to allow your equipment to function flawlessly.

Customer Portal with Ticketing

Our iTops clients are able to enter a ticket and make us aware of issues instantly at the click of a button on their devices. Our helpdesk will receive these tickets immediately and begin working to resolve the issues. You can monitor the progress of your solution in the web portal or from the email and telephone updates.

Strategic Planning

Our engineers will complete an assessment and lay out a plan for IT success that will increase your efficiency and help you meet your IT goals. We meet quarterly with all iTops Managed Service clients to provide an overview of all completed work and discuss your upcoming business goals.