Managed Services

Managed Services

While you focus on your business, we’ll provide you with an enterprise level IT department at a fraction of the typical cost. Our iTops Managed IT Service provides you with 24x7 unlimited technology support to keep your network running effectively, efficiently at an affordable fixed rate. Our Managed IT Service includes:

  • Unlimited Helpdesk Service Requests
  • 24x7 Onsite or Remote Support
  • Proactive Security and Patching Services
  • Portal to Easily Submit IT Requests
  • Strategic Planning

Unlimited Helpdesk Service Requests

Computer, printer or internet issues arise constantly. Whether you encounter 1 or 1,000+ IT issues, our iTops Managed Service clients receive unlimited 24/7/365 remote IT support from expert technicians at no additional cost.

Unlimited Onsite

Our expert technicians and engineers provide unlimited 24/7/365 onsite IT support to resolve issues that are unable to be resolved remotely whether you need us 1 or 1,000+ times!

Proactive Security and Patching Services

Clear Winds’ experienced staff proactively monitors and manages your environment to maintain your security and ensure all patches updated properly to allow your equipment to function flawlessly.

Portal to Easily Submit IT Requests

When you need help, you need it fast. Our iTops clients are able to easily and quickly enter a ticket and make us aware of issues instantly at the click of a button on their devices. Our helpdesk will receive these tickets immediately and begin working to resolve the issues. You can monitor the progress of your solution in the web portal or from the email and telephone updates.

Strategic Planning

Our engineers will complete an assessment and lay out a plan for IT success that will increase your efficiency and help you meet your IT goals. We meet quarterly with all iTops Managed Service clients to provide an overview of all completed work and discuss your upcoming business goals.