The Managed IT Service Process


A Modern-Day Workplace and the benefits of Managed IT Service:

A modern-day workplace has been greatly impacted by the everyday use of technology. Is the increased technology usage causing you to re-think how to best manage your business’ technology? While this might be overwhelming, finding the best way to manage your business’ technology is the key to success in this digital age. Many are turning to Managed Service Provider Professionals or the Managed IT Service model for the needed IT support.

Managed IT Service and the Process

A managed IT service model is a fully outsourced model of enterprise-level IT service and a 24x7x365 support response team for only a fraction of the cost of an on-staff IT support technician. This model allows immediate access to an experienced team of IT engineers, technicians, and all support resources. In addition to all resources and support staff knowledge, the IT support staff can also actively manage your business environment.

The Managed IT Service Model

The Managed IT Service model helps ensure that the technology necessary to run your business is functioning properly without compromising your goals (this model has gained increased interest among healthcare and industrial organizations). There are certain areas to consider when determining what IT support company offers the Managed IT Services that your business needs:

  • Proactive IT Monitoring Support to Prevent Future Issues: Help equip your IT personnel with the tools to maintain and monitor your current work environment. The tools include active, security, and backup monitoring; IT operating system and application patching; and remote access tools for enterprise IT equipment and personal devices. Proactive Monitoring and Maintenance is the best way to help ensure that your IT systems are functioning and available as close to 100% of the time as possible.


  • 24/7 IT Support Help Desk: The first line of defense for most IT support issues are experienced and knowledgeable help desk technicians. The team of technicians will typically perform issue-related tasks and oversee the IT ticket system if present. Ticketing and reporting systems will allow you to track issues within your business, determine how quickly and efficiently these issues are being resolved, and the overall health of your IT environment.


  • In Person and Remote IT Service: Now more than ever, it is important to have access to IT support either remotely and/or on-site to assist users in many various IT-related issues. As remote and work-from-home models have become more popular, there is a dire need for real-time IT assistance. Having a remote IT team is proven to be beneficial in many scenarios.


  • IT Direction & Drive: You need someone who understands your business environment and needs. Having a knowledgeable and reliable IT support representative that can assist with the strategic planning and knowing when (and how) to incorporate new technology to benefit your business. Since the world of technology is everchanging, an IT leader must constantly stay up to date on modern cybersecurity trends, help maintain your work environment, and strategically plan for any future IT needs while keeping your budget in mind.

Industries that Most Commonly Utilize Managed IT Service

Managed IT truly has become a game changer for many industries. The industries that most commonly utilize managed IT services are those that require an added layer of security and access to IT resources immediate in the event of an issue. These organizations are able to rely on a managed IT service provider with a team of resources at the fraction of the cost of having IT professionals on staff. In our experience, those that benefit from managed IT the most are those needing: government IT services, healthcare IT services, financial IT services, educational IT services, legal IT services and small business IT services. Some groups tailor their type of IT services to their own individual environments.

Additional Things to Consider with a Managed IT Service Provider

While all points above are things to consider, there are some factors that stand alone. It is beneficial to consider a Managed IT Services Provider that also offers cloud services like VoIP phone, backup and disaster recovery, computer hosting capabilities and various IT services that can empower your organization for future growth like cabling and IT project work! Consider all of these items as deciding factors when determining your next steps with choosing a Managed IT Service Provider.

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